When do I need to verify my identity?
Certain countries require customers to complete a Know Your Customer (KYC) process before activating a new telecommunication service.
eKYC is a paperless KYC authentication process where the identity and address of the subscriber are verified electronically. This means that you will be required to verify your identity by uploading a document.
If an eSIM requires an eKYC process, it will be stated prior to purchase as below.
If you have any questions, please feel free to contact support.
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