Why don't I see 5G in the status bar on my iPhone?

After confirming that your device* and eSIM support a 5G network, you should be able to connect with a much higher data speed. If you don't see 5G indicated in your iPhone's status bar, please follow the steps below:

  1. Ensure that you're in an area with 5G coverage.
  2. Go to Settings > Cellular/Mobile > TAP the preferred SIM > Cellular/Mobile Data Options. If Voice & Data has 5G On, your device has 5G activated. If 5G is not an option, the eSIM does not support 5G.
  3. If your device has 5G activated, turn on Airplane Mode, then turn it off to reconnect to a 5G network.

  If you still don't have a 5G connection, please contact us on our support channels for further assistance. *Only iPhone 12 models or later work with the 5G cellular or mobile networks. *An area with 5G coverage is required to connect to a 5G network. Being too far away may cause speeds to slow down or drop to a 4G or LTE connection.  

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