In some cases, you may want to transfer an eSIM to a new device — unfortunately, eSIMs purchased from Airalo can only be installed on one device.
Can I install my eSIM from the current device onto the new one?
No. The Airalo eSIM can only be installed on one device. Once it has been installed, it cannot be transferred to another device.
Unlike traditional SIM cards, which you can physically remove and insert into another phone, the eSIM is digitally embedded and locked to the first device where it’s activated.
I still have data remaining on my eSIM. How can I use it?
You can continue using the data on your old device. If you want to connect your new device, you can share the data by enabling a personal hotspot from your old device.
My old device is broken or not unusable. What can I do?
Unfortunately, the eSIM and any remaining data cannot be recovered or transferred if the device is no longer usable. In this case, the best option is to purchase and install a new eSIM on your new device.
If you need further help or have questions about your eSIM, don’t hesitate to reach out to us. We’re here to help!